HELP JUST GOT HACKED < 5MIN AGO

Q u o t e:


start scanning your system to find out how they got in. then you will have to call billing first thing in the morning

Would be my recommendation as well. Doesn't much matter what else gets done here, if they can come right back in. Finding the source is often the most daunting part of this process.

If an account has been merged to a Battle.net (not your own), or if an email has been changed, or an authenticator added (and it wasn't you that added it), one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 8AM – 8PM Pacific Time, 7-Day Support
E-mail Support - [email protected]

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Our Billing Support page can be found at http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20606

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful. I'd also recommend doing your scans with the launcher open and some junk entry in the account ID. We've seen some nasty keyloggers pop up lately that don't want to show on scanners unless the launcher is active.

I also highly recommend changing your email password once you are certain your system is secure. They don't need into a system once they can dip into an inbox.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will keep anyone else out of your WoW account. Not to mention core hounds make adorable pets!

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

Even more core-hound goodness can be found here!

http://forums.worldofwarcraft.com/thread.html?topicId=21726114509&sid=1


I do wish you all the very best.

Q u o t e:
ok thanks for the post is there anyway to get my account locked for the time so they don't do any thing to my account?

edit: nvmLooks like they already sold my gear :'(

Indeed, sadly this seldom is productive. Damages are usually done with 5 min or less of access.

Q u o t e:
I was just hacked also and they put an authiticater on my account...i can change my password but the same damn product you have to help keep my account safe keeps me out of it. And of course the great blizzard costumer ser i cant talk to anybody about this until like 10 hours from now. So basically im paying for a gold farmer to steal all my stuff...because blizzard refuses to help. I mean look at the reply by this guy...sorry nothing we can do wait until morning. If it wasnt for YOUR STUPID AUTHINTICATORS i would atleast be playing right now...might have zero gold and all my stuff gone but i would be playing. And btw yes i have email you guys...im sure ill get a respons back in a few days...why because your blizzard! <removed>

And if you had had one yourself friend - this wouldn't be an issue at all because THEY couldn't get in, that is what they are for.

Billing is also open in roughly 6 hours, not 10 - they are also now open 7 days a week.

Q u o t e:
Im sure you will be so cocky when you get your account hacked and it takes 6 hours to get it back. Why should i have to pay money to keep my account save. Im sure these accounts were hacked in the first place to get more people to pay for your account authenticator. Shouldnt they be free?? why charge for account security?????????

The authenticator is 6.50 for the keyfob - and if you have a supported device, some versions of the mobile one are free.

I can assure you we make no money on this, it has been developed and made available as a courtesy to help players protect themselves.

OUR security is not in question, you are responsible for keeping your information and system safe.

Q u o t e:
Yea but when you cant even get in to your account service page to cancle your account when they have your credit card on file and hackers can go on a shopping spree with your bank card? Yea im a little hot right now...

No one - not even you - can see that information. That is not something they have access to.

Small edit: At least not from OUR system, you have that information on your PC and they are into that - all bets are off, they can grab just about anything present that they want with malware.

Q u o t e:
Yes i understand this....and BTW i have a very good virus scanner and firewall...atm i have no keylogger on my computer. Not sure how they got my account. This is besides the point though. I know most mmo's or whatever could care less and atleast blizzard cares bla bla bla...thats nice...but you think with all the money we fork out....15 a month....30 for transfers...50 for each game ...that they could atleast stay open on there phone lines 24 hours a day to help people who happen to play 3rd *!*# when they work 2nd *!*#. Also another point you seem to miss is i would be playing right now because i changed my password if it wasnt for this account authinticater. Play wow for 4 years i have learned you cant win an arguement with somebody here because people who play wow will argue with you over anything. So that being said...I guess I will wait until tomorrow to get my account back ....And Have the ability to cancle MY account. I could care less if i get my gold back...I would like the ablity to CANCLE my account if i want. or Erase my Credit Card information on file deleted so a hacker can not take it

And as I've told you already - they cannot get that information from our system.